Returns & Refunds Policy

Last updated: 18-09-2025

At EasyFootwear, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, this Returns & Refunds Policy explains your options.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return, items must be:
    • Unworn, unused, and in original condition
    • In original packaging with tags/labels attached
    • Accompanied by proof of purchase (order number, receipt)
  • Certain products may be non-returnable (e.g., clearance items, personalized/custom footwear, gift cards).

2. Return Process

  1. Contact us at support@easyfootwear.site within 7 days of delivery to request a return.
  2. We will provide you with return instructions and a return shipping address.
  3. Ship the item back to us in secure packaging. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method within 7–10 business days.
  • Shipping fees (including original delivery costs) are non-refundable, unless the return is due to our error (e.g., defective or wrong item shipped).

4. Exchanges

  • We currently [offer/do not offer] exchanges.
  • If you would like a different size or color, we recommend placing a new order and returning the original item for a refund.

5. Defective or Wrong Items

  • If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with photos of the item.
  • We will cover return shipping and either send you a replacement or issue a full refund.

6. Late or Missing Refunds

  • If you have not received your refund after the stated processing period, first check your bank or payment provider.
  • If the issue persists, please contact us at support@easyfootwear.site

7. Contact Us

If you have any questions regarding returns or refunds, please reach out to:

EasyFootwear
Email: support@easyfootwear.site